Eduard Castillo Barcelona

1. To buy should I register?

To make a purchase it is not required to register, perhaps we will require your data during the buying process for the delivery. Your data will be requested at the time of purchase and will be treated with the utmost confidentiality stated in the Privacy Policy, you will find at the bottom of this page.

2. Is my purchase secure?

Eduard Castillo Barcelona takes security very seriously, so we have a verified SSL certificate by Thawte and the navigation during the purchasing process is performed via a secure connection. The information you exchange with this website cannot be viewed by others. In addition, card payments are made through Paypal pages that are completely safe, and we have no access to your credit or debit card information.

3. How do I find the product that interests me?

4. How do I know what size I need

To ensure that there are no disagreements with sizes, Eduard Castillo Barcelona provides you with the table of equivalence. We have also considered measuring all models in all sizes so you can have more confidence when you choose your size. To find your exact size, you should measure your feet. Standing on the metro first with one foot and then with the other. There may be a slight difference between the two of them. We recommend you to take into account if you will use the shoes with a warm or cold temperature, as they may be more or less swollen. Also note that during the day the feet tend to swell a bit.
If you have any questions with sizes please contact us and we will advise: info@eduardcastillo.com

5. How do I know what is the height of the shoe?

In the description of all models it is indicated the height of the shoes. It is important that you consider that our shoes are cushioned giving you maximum comfort throughout the event.

6. How do I know what color goes best with my dress?

If the color of your dress is white nuclear, nautical or pure white, you should pick a shoe white, or colored (gold, silver, red, blue, black, etc.) If the color of your dress is off-white, ivory, beige or champagne, we recommend shoes with ivory hue, off white, white bone or golden. If you have any questions with colors, do not hesitate to contact us by e-mail: info@eduardcastillo.com

7. Can I customize the shoe with the cloth of my dress?

Eduard Castillo Barcelona does not personalize the models. The options we offer are listed on the online store.

8. When will I receive my order?

To check the options please click here

9. How do I make my purchase?

Soon.

10. How can I change my order?

If you've made the purchase until the end, and you realize that there is an error, you must send an e-mail to info@eduardcastillo.com as soon as possible, so we can rectify your order before it is sent. If your order has been shipped, you will make the refund, but you must bear the cost of return.

11. How I can know the status of my order?

Once the purchase and shipmen are done, we will provide you an issue number with which you can track your order through Chrono Express page. For any further questions on the status of your order please e-mail to info@eduardcastillo.com

12. What can I do if I am interested in a product that is out of stock?

If you're interested in products out of stock, please send us an e-mail to info@eduardcastillo.com with your request and we'll inform you if your selected model will be replenished. If the product will no longer be available we will inform you.

13. Can I return the product?

In Eduard Castillo Barcelona your satisfaction is our priority, so we have chosen to work with proven quality products and made entirely in Spain. If Despite this not stay fully satisfied and want to return your shoes, you can do so within 30 calendar days from receipt of order. Eduard Castillo Barcelona shall refund the full amount of your purchase within 15 calendar days after receiving the package at our office. You can review the terms and return procedures by clicking here ( redirigir a devolución de artículos)

14. To which countries can be ship the goods?

Eduard Castillo Barcelona sends its products worldwide. To check shipping procedures click here, redireccionar a Shipping

15. Which are the shipping fees?

Please click here

16. What is the price of the return of an order?

If destination of the package is Peninsula and the Balearic Islands, the first return shipping is free. A second drawback or second change of the same order will have an additional cost of 3.95 €. Both cases must be with our courier, Chrono Express. In refunds outside the Peninsular or Balearic Islands, the customer shall pay the refund amount, being able to send it with the carrier of your choice considering that the package must reach Eduard Castillo Barcelona within 30 natural days from the date on which it was delivered.

17. ¿Qué debo hacer si quiero devolver un producto?

1: send an email to devoluciones@eduardcastillo.com indicating you want to return your order In the case that it erroneous or defective we beg you to advice it to us.

2: You will receive a devolution number which you must include on the shipping label.

3: 3-Put the product in its original packaging, with their bands and labels. Remember that the product must not have signs of use and must be in perfect condition for sale

18. When will I get my refund?

The refund will be processed within a maximum of 15 calendar days from receipt and product validation in our offices.

19. Can I use a transportation service of my choice?

In any case, you can choose any other carrier to return the product, taking charge yourself of the return costs and being responsible in case of loss or damage of the package. Do not accept under any circumstances the return shipping costs or cash against due.

20. Where do I send my return?

The address to which we should get the refund is:

Eduard Castillo Barcelona
C/ Antoni Gaudi 83, Bj-2
08830 Sant Boi de Llobregat
Barcelona
España

21. What can I do if I want to cancel my order after making the purchase?

For the cancellation of any orders you should send an e-mail to info@eduardcastillo.com as quickly as possible. If your cancellation order arrives before the departure of the goods, you will not have any expenses. In the case of a cancellation after the departure of the order you will be responsible for shipping costs and the cost of returning the same order, except shipping / free pick applied. After sending the e-mail cancellation we will inform you of the status of your purchase, and confirm you the cancellation.